Our Online Casino and Gaming FAQ features the most common questions we get asked about gambling online. If you have a question you would like to ask please check below. If your question is not answered below feel free to contact us and we will answer any questions you have.
Getting Started FAQ
Can I play if I’m in Australia?
Unfortunately as of September 2017 very few online casinos accept players from Australia. This is due to the fact that the Australian Government passed an update to the IGA that has seen the majority of casinos and software providers leave the Australian market.
Can I play if I’m in New Zealand?
Yes, all of the best online casinos accept players from New Zealand. As a Kiwi you also have access to all of the best software providers including Microgaming, NetEnt, Playtech, Ainsworth, Aristocrat, IGT and more.
Do I need to download software to play?
You generally have the choice between a free software download and a no download flash casino. You can choose either although we recommend the free download as it usually has a bigger game selection and more features than the no download version.
Are online casinos Mac compatible?
Unless otherwise stated the download versions of the online casinos are not Mac compatible. If you are a Mac user then you have to select the No Download or Flash option.
Can I play at the casinos for free?
Yes, all of the casinos that we list have a free play option where you can try out the games without spending any money. Australians Please Note – Aussies are blocked from playing at most of the major software providers for free.
How old do I have to be to play at online casinos?
You have to be the legal age for gambling in your jurisdiction with the minimum age for most non US countries being 18. You cannot play for real or free if you are under this age.
Casino Bonuses FAQ
How do I claim a sign up bonus?
Each casino has different rules for applying bonuses. Seethe casinos promotions page for full details on a particular bonus and how to claim that offer.
Can I just withdraw the bonus straight away?
No. All casino bonuses have some sort of wagering requirement which means you must play with the bonus before y9ou can withdraw it. Some bonuses are non cashable which means you cannot withdraw the bonus money but you can win real money with the bonus.
Can I open more than one account and claim a bonus multiple times?
No. The casinos do not allow more than one account per household. If you try to open multiple accounts you will find that these get closed and any winnings may not be paid.
How do the VIP points work?
Every bet you make earns points which are collected and can be converted into credits at the casino. Each casino has a different VIP scheme so check with your casino for full details.
Casino Banking FAQ
Is it safe to use my credit card at online casinos?
Yes, the online casinos that we list all use 128 bit SSL encryption which is as good as it gets when it comes to processing transaction securely.
Can I deposit without a credit card?
Yes, there are alternative deposit options including bank transfer and a range of virtual wallets. See the banking section of the casino to find out about the various options.
Why do I have to verify my identity?
In order to protect you and the casino you will have to verify your identity when you join a casino. This is to ensure that you are of a legal age to play and that you are the authorised user of the payment method you choose to fund your account with.
General FAQ
Are the games fair?
Yes, online casinos use RNG?s (Random Number Generators) to determine the outcome of any game. All casino games have a built in house edge. This means that over the long term the games always make the casino money. There is no reason to provide unfair games as this edge is all that is needed for the casino to make a profit both offline and online.
Where can I find the payout percentages for a casino?
All of the online casinos we list have their payout percentages independently audited and display the results of these audits on both their web pages and from within the casino software.